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Zara Terms of Service

Last updated: 2026-07-28  ·  Moove Digital (Pty) Ltd, trading as Zara AI

1. Introduction and About These Terms

These Terms of Service (the "Terms") govern your access to and use of Zara, a personal artificial intelligence assistant that operates over WhatsApp (on the number +27 83 200 2127) and through the web application at https://zaraai.digital (together, the "Service"). Zara is operated under the trading name "Zara AI".

The Service is provided by MOOVE DIGITAL (PTY) LTD, a private company incorporated and registered in the Republic of South Africa under the Companies and Intellectual Property Commission (CIPC), with company registration number 2024/675781/07 and registered office at [Registered address — to be inserted] ("Zara AI", "we", "us" or "our").

In these Terms, "you" and "your" refer to the individual person who registers for or uses the Service. Please read these Terms carefully before using the Service. They contain important provisions, including limitations on our liability, disclaimers, your authorisation of Zara to take real actions on your behalf, and how disputes are resolved.

Certain words and phrases in these Terms appear in bold or carry specific meaning. Where a clause limits your rights or our liability, imposes risk on you, or could otherwise be unexpected, we have tried to draw your attention to it in plain language, in line with the Consumer Protection Act, 2008 ("CPA") and the Electronic Communications and Transactions Act, 2002 ("ECTA").

2. Acceptance and Binding Agreement

By creating an account, linking your WhatsApp number, sending a message to Zara, connecting any third-party service, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Acceptable Use Policy, each of which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service after any change to these Terms constitutes your acceptance of the changed Terms.

These Terms form an electronic agreement that is concluded electronically, and you agree under section 11 and the related provisions of ECTA that this agreement is valid, binding and enforceable even though it is in electronic form and is not signed by hand. Where you interact with Zara, you acknowledge that messages, confirmations and instructions you send (including replies such as "YES" or "SEND IT") are data messages with legal effect.

3. Eligibility and Minimum Age

You must be at least 18 (eighteen) years old to create an account and use the Service on your own behalf. If you are between the ages of 13 and 18, you may only use the Service with the express consent and active supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf and who accepts responsibility for your use of the Service.

The Service is not intended for and may not be used by children under the age of 13. We do not knowingly collect personal information from children under 13, and if we become aware that we have done so without proper consent, we will delete that information. Under POPIA, the processing of personal information of a child requires the consent of a competent person (such as a parent or guardian).

By using the Service, you represent and warrant that: (a) you meet the age requirements set out above; (b) you have the legal capacity to enter into a binding agreement; (c) you are not barred from using the Service under the laws of South Africa or any other applicable jurisdiction; and (d) all information you provide to us is true, accurate and complete.

Because Zara can take real actions on your behalf — including spending implications such as bookings — you must have the legal authority to authorise those actions. If you authorise Zara to act for another person or on behalf of a business, you confirm that you are duly authorised to do so.

4. Description of the Service

Zara is a personal AI assistant designed to help you manage everyday tasks through natural conversation over WhatsApp and the web app. Beyond answering questions, Zara is an "agentic" assistant — meaning it can take real, real-world actions on your behalf when you instruct or authorise it to do so.

Zara learns and remembers context about you over time to provide a more personalised experience. This persistent memory is sometimes described as your "digital twin" or "life graph", and may include routines, goals, relationships, career, health (only within categories you allow), timeline events and preferences. You control this memory and may lock categories, edit, export or delete it as described in these Terms and our Privacy Policy.

The Service relies on artificial intelligence models and a range of third-party services to function. The exact features available to you may vary over time and depending on the services you choose to connect, your location, your subscription (if any) and the operation of third-party platforms.

5. How Zara Acts on Your Behalf — Authorisation and Confirmation Gates

This is an important clause. By using the Service, you appoint and authorise Zara to act as your agent to carry out the tasks you instruct it to perform. This includes placing outbound telephone calls to businesses and other third parties, making and changing bookings and appointments, sending and replying to messages, and taking actions within the services you connect (such as your email, calendar and other accounts).

For actions that send communications or make commitments on your behalf, Zara is designed to ask for your confirmation or approval before acting — for example, by asking you to reply "YES", "SEND IT" or a similar confirmation. When you give such a confirmation, you are giving Zara a clear and specific instruction to act, and that action is taken with your authority and on your behalf.

You are responsible for the instructions you give and the actions you authorise, and for the consequences of those actions, including any bookings, cancellations, payments, commitments, communications or agreements that result. Because Zara uses AI, it may occasionally misunderstand an instruction, contact the wrong party, or act in a way you did not intend; you should review confirmation prompts carefully before approving them and check the outcome of important actions.

Zara may also perform proactive automations and briefings that you have set up or enabled (for example, a daily briefing or recurring nudge). Where an automation could send a communication or make a commitment, we aim to keep you in control through your settings and confirmation gates, but you remain responsible for automations you enable.

When Zara contacts a third party on your behalf (for example, calling a restaurant to make a booking), it may identify itself as an AI assistant acting for you. You are responsible for ensuring that your use of Zara to contact third parties is lawful and does not breach any rights of, or any agreement you have with, those third parties.

6. Account Registration and Security

To use the Service you must register an account by providing information such as your name, email address, a password and your preferred language, and by verifying your mobile number through a one-time code sent via SMS or WhatsApp. You agree to provide accurate, current and complete information and to keep it up to date.

You are responsible for maintaining the confidentiality and security of your account credentials, including your password and any one-time verification codes, and for restricting access to the device and WhatsApp account linked to Zara. You are responsible for all activity that occurs under your account, whether or not authorised by you, except to the extent caused by our failure to take reasonable security measures.

We store your password only as a salted PBKDF2-SHA256 hash and never in plain text. We secure access to the Service using bearer-token authentication and other measures described in our Privacy Policy, but no system is completely secure and you share responsibility for protecting your account.

You must notify us immediately at support@zaraai.digital if you suspect any unauthorised access to or use of your account, the loss of your device, or any other breach of security. We may suspend access to your account where we reasonably believe it is necessary to protect you, other users or the Service.

7. Acceptable Use and Prohibited Conduct

Your use of the Service must comply with our Acceptable Use Policy, with these Terms and with all applicable laws, including POPIA, ECTA, the Regulation of Interception of Communications and Provision of Communication-related Information Act, 2002 ("RICA") where relevant to communications, and the CPA. The points below summarise key prohibitions; the full Acceptable Use Policy governs in the event of any conflict on use restrictions.

You must not use Zara to take any action that you could not lawfully take yourself, and you must not use the agentic features (outbound calls, messaging, bookings, automations) to harass, defraud, deceive, spam or harm any person, or to send unsolicited bulk or commercial communications in breach of POPIA or the CPA.

8. User Content and Your Responsibility for Instructions

"User Content" means all messages, voice notes and transcripts, instructions, screen-share frames (in the web app), preferences, and any data imported from your connected services that you provide to or process through the Service. As between you and us, you retain all rights you have in your User Content.

You are solely responsible for your User Content and for the instructions and authorisations you give to Zara. You represent and warrant that you have all necessary rights, consents and lawful bases to provide your User Content and to authorise Zara to act on it, including in respect of personal information of other people (for example, contacts, message recipients, or people mentioned in your digital twin).

By submitting User Content and instructions, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display and otherwise use that User Content solely to operate, provide, secure, maintain and improve the Service for you, and to carry out the actions you authorise — including transmitting relevant context to the AI providers and other sub-processors described in our Privacy Policy. This licence ends when the relevant User Content is deleted, except to the extent it must be retained for legal, security or backup purposes as described in our Privacy Policy.

We do not claim ownership of your User Content, and we do not sell your personal information. Where you share information about other people through the Service, you are acting as the responsible party for that information in your personal capacity, and you must ensure your use complies with POPIA and other applicable laws.

9. Artificial Intelligence, Outputs and No Warranty of Accuracy

The Service uses artificial intelligence, including large language models supplied by third-party providers, to understand your messages, generate responses, and decide how to carry out tasks. AI systems are probabilistic and can be wrong: they may produce inaccurate, incomplete, outdated, biased or otherwise inappropriate outputs (sometimes called "hallucinations"), may misunderstand instructions, and may not be suitable for every situation.

We do not warrant or guarantee that any output, suggestion, summary, transcript, price comparison, booking, message or action generated or taken by Zara is accurate, complete, reliable, current or fit for any particular purpose. You should independently verify any output before relying on it, especially for important, time-sensitive, financial or irreversible decisions.

Outputs are generated automatically and do not represent the views, advice or recommendations of Zara AI. You use AI-generated outputs and authorise AI-driven actions at your own discretion and risk, subject to the limitations of liability in these Terms and to any rights you have under the CPA that cannot lawfully be excluded.

10. Not Professional Advice

The Service is provided for general personal-assistant, informational and productivity purposes only. Zara is not a qualified professional and the Service does not provide legal, medical, healthcare, financial, investment, tax, insurance or other professional advice, and must not be relied on as a substitute for advice from an appropriately qualified and licensed professional.

Any information relating to health, finance, law or other regulated areas that Zara provides — including any handling of "health" category information in your digital twin — is for general informational convenience only. You should always consult a suitably qualified professional before making decisions in these areas, and you must seek immediate help from an appropriate emergency service in any urgent or emergency situation. The Service is not designed for use in emergencies.

You acknowledge that no professional relationship (such as attorney-client, doctor-patient or financial-adviser relationship) is created between you and Zara AI through your use of the Service.

11. Third-Party Services and Integrations

The Service connects to and depends on third-party platforms and processors, which you may choose to link via OAuth consent or which are used to deliver core functionality. These include, among others, Anthropic (Claude), OpenAI and Google Gemini for AI inference; Meta / WhatsApp Cloud API for messaging delivery; Google APIs for your connected Google services (Gmail, Calendar, Drive, Contacts, YouTube, Tasks); Spotify; LinkedIn; Africa's Talking for outbound voice calls and SMS in South Africa; ElevenLabs for voice synthesis; Simli for the photorealistic avatar; and Tavily for web research.

When you connect a third-party service or use a feature that relies on one, your use of that service is also governed by that third party's own terms and privacy policies, in addition to these Terms. You are responsible for reviewing and complying with those terms, and for any charges a third party may levy on you directly. By connecting a Google service, for example, you also agree to be bound by Google's terms and to Zara AI's use of that data in line with the applicable Google API and limited-use requirements.

We do not control third-party services and are not responsible for their availability, accuracy, content, security or acts and omissions. A third party may change, suspend, restrict or discontinue access to its service or APIs at any time, which may affect or disable features of the Service without notice and through no fault of ours. You may disconnect a connected service at any time, after which we revoke the associated OAuth tokens as described in our Privacy Policy.

Because Zara operates over WhatsApp and uses voice and SMS to function, by registering and linking your number you consent to receive communications from us and from Zara through WhatsApp, SMS and voice calls, including verification codes, responses to your requests, confirmations, daily briefings, proactive nudges, automations you enable, and service and security notices.

Some of these communications are necessary to provide the Service (for example, one-time verification codes and responses to your instructions) and you cannot opt out of them while you have an active account. Other communications, such as proactive nudges, briefings and non-essential marketing, are optional: you may opt out of them at any time through your settings, by replying with the indicated opt-out keyword, or by contacting support@zaraai.digital, consistent with your rights under POPIA and the CPA.

Standard charges from your mobile network operator may apply to messages and data you use to interact with Zara. You are responsible for those charges. We will treat your communications in accordance with our Privacy Policy.

13. Fees, Subscriptions and Billing

Zara is offered as a monthly subscription service. There is one plan: Zara Basic — R99.00 per month (unlimited WhatsApp commands, AI price comparisons, reminders and lifestyle features). A free trial or free tier may be offered from time to time at our discretion, as displayed at checkout or on https://zaraai.digital/pricing. We reserve the right to introduce or change fees on reasonable advance notice.

All payments are processed securely by Paystack (Paystack Payments Limited, part of the Stripe group), a payment services provider operating in South Africa. Your payment details are submitted directly to Paystack and are never stored on Zara's servers. Paystack's own terms of service and privacy policy govern their processing of your payment data; Paystack can be contacted at support@paystack.com or at https://paystack.com/za/terms.

Subscriptions renew automatically on the same date each month (your billing date). You authorise us to charge your payment method for each renewal period until you cancel. Fees are payable in advance in South African Rand (ZAR), inclusive of VAT where applicable. Any third-party charges — such as your mobile data, network operator charges, or charges levied by a connected service — are separate from our fees and are your responsibility. We will give you at least 30 days' written notice of any price increase before it takes effect, and your continued use of the Service after the increase date constitutes acceptance of the new fee.

13A. Delivery of Service

Zara is a purely digital service — there is no physical product and no physical delivery. Upon successful payment, access to your chosen subscription plan is activated immediately (or, for renewals, continued uninterrupted). You will receive a confirmation message via WhatsApp and/or email once your subscription is active.

If your payment is unsuccessful or is declined by your bank, your access to paid features will be suspended until the outstanding payment is received. We will notify you by WhatsApp and email if a payment fails and will allow a reasonable grace period to update your payment method before suspending your account.

All Service features are delivered over the internet and WhatsApp. A stable internet connection and a WhatsApp-registered mobile number are required to use the Service. We do not guarantee availability at all times, and scheduled or emergency maintenance may occasionally interrupt the Service; where planned maintenance exceeds one hour, we will try to give you advance notice.

13B. Refunds and Cancellations

You may cancel your Zara subscription at any time through your account settings at https://zaraai.digital/app, or by sending an email to billing@zaraai.digital. Cancellation takes effect at the end of your current billing period — you retain access to your paid plan until midnight on the last day of the period for which you have already paid, and no further charges will be made after that date.

Refund policy: Because Zara is a digital subscription and access is granted immediately on payment, fees paid are generally non-refundable once a billing period has begun. However, we offer the following exceptions: (a) First-month guarantee — if you are a first-time subscriber and you are not satisfied with the Service, you may request a full refund within 7 calendar days of your first successful payment by emailing billing@zaraai.digital. You qualify for this refund only once, regardless of plan changes. (b) Service unavailability — if the core Service (WhatsApp AI responses) is unavailable for more than 48 consecutive hours in a billing period due to a fault on our part, you may request a pro-rata credit or refund for the affected period. (c) Overcharge or billing error — if you have been charged incorrectly, contact us within 30 days of the transaction and we will correct the error and refund any overpayment within 5 business days.

To request a refund under any of the above exceptions, email billing@zaraai.digital with your registered email address, the date of the payment and the Paystack transaction reference (found in your payment confirmation email). We aim to assess all refund requests within 3 business days and, if approved, to process the refund to the original payment method within 5–7 business days. Approved refunds are processed by Paystack back to the card or account used for the original payment.

Nothing in this clause limits or excludes any rights you have as a consumer under the Consumer Protection Act, 68 of 2008 (CPA). To the extent that any provision of this clause conflicts with a non-waivable CPA right, your CPA rights prevail. The CPA provides specific cooling-off rights in the context of direct marketing; if you subscribed through a direct marketing interaction, please contact us at billing@zaraai.digital to exercise those rights.

13C. Payment Disputes and Chargebacks

If you have a query or concern about a payment, please contact us before disputing the charge with your bank or card issuer. Many billing queries can be resolved quickly and directly. You can reach our billing support team at billing@zaraai.digital or at support@zaraai.digital, or by WhatsApp on +27 83 200 2127. Please include your registered email address, the payment date, and the Paystack transaction reference in your message.

We aim to respond to all payment enquiries within 2 business days and to resolve disputes within 5 business days of receiving all required information from you. If your concern relates to an error by Paystack (our payment processor), we will work with Paystack on your behalf to resolve it promptly.

Chargebacks: a chargeback is a reversal initiated through your bank or card issuer. We strongly encourage you to contact us first (billing@zaraai.digital) before raising a chargeback, as this is usually the fastest way to resolve a genuine billing error. If a chargeback is raised that we believe is not justified — for example, where the Service was delivered as described and no valid basis for a refund exists — we will contest the chargeback with supporting evidence, including records of access and usage, and we reserve the right to suspend or terminate the account associated with an upheld fraudulent chargeback. Legitimate chargebacks — for example, resulting from unauthorised card use — will be co-operated with fully.

Paystack, as our payment processor, also has its own dispute resolution process. You may contact Paystack directly at support@paystack.com. If we are unable to resolve a billing dispute informally, you may refer the matter to the relevant consumer body, including the National Consumer Commission or an accredited consumer tribunal under the CPA, or approach the banking ombud.

14. Intellectual Property and Licence to Use the Service

The Service, including all software, the Zara AI name and brand, logos, designs, text, graphics, the AI prompts and configurations we create, and all other materials we provide (excluding your User Content and third-party materials), is owned by or licensed to MOOVE DIGITAL (PTY) LTD and is protected by intellectual property and other laws. All rights not expressly granted to you are reserved.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service for your own personal, non-commercial use. You may not copy, modify, distribute, sell, lease, sublicense, reverse-engineer, or create derivative works from the Service or any part of it, except to the extent such restriction is prohibited by law.

If you provide us with feedback, suggestions or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you. We respect intellectual property rights and expect you to do the same; if you believe content on the Service infringes your rights, please contact us at support@zaraai.digital.

15. Privacy and Data Protection

Your privacy matters to us. Our Privacy Policy explains in detail what personal information we collect, how and why we process it, the AI providers and other sub-processors we use, where data is hosted (servers in the European Union, with Hetzner Cloud in Germany), how long we keep it, and the rights available to you under POPIA and, where applicable, the GDPR.

By using the Service you acknowledge that you have read the Privacy Policy and that we will process your personal information in accordance with it. The Privacy Policy is incorporated into these Terms by reference, and in respect of personal information you control your rights through the mechanisms described there (including access, correction, deletion, objection, portability and withdrawal of consent).

For any privacy or data-protection request, including access, correction or deletion of your personal information, you may contact us at privacy@zaraai.digital. You also have the right to lodge a complaint with the Information Regulator (South Africa), and, where the GDPR applies to you, with your local EU/EEA supervisory authority.

16. Suspension and Termination

You may stop using the Service at any time. You may disconnect any connected service, lock or delete your digital-twin categories, and delete your account, which terminates this agreement going forward (subject to the retention and backup periods described in our Privacy Policy).

We may suspend or terminate your access to all or part of the Service, with or without notice, if we reasonably believe that: (a) you have breached these Terms, the Acceptable Use Policy or applicable law; (b) your use poses a security, legal, reputational or operational risk to us, other users or third parties; (c) we are required to do so by law or by a third-party provider; or (d) we discontinue the Service or a feature. Where reasonable and lawful, we will give you notice and an opportunity to remedy a breach.

On termination, your right to use the Service ends and we may delete or de-identify your data in accordance with our Privacy Policy, except where we are required or permitted to retain it (for example, authentication logs kept for up to 24 months for security and fraud prevention, and encrypted backups which may persist for up to 30 days after deletion). Clauses that by their nature should survive termination — including those on User Content licences already granted, intellectual property, disclaimers, limitation of liability, indemnity, governing law and dispute resolution — will survive.

17. Disclaimers of Warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis, with all faults and without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, title or non-infringement, except for those warranties that cannot lawfully be excluded.

We do not warrant that the Service will be uninterrupted, timely, secure, error-free or free of harmful components, that any defects will be corrected, that outputs or actions will be accurate or reliable, or that the Service will meet your requirements or achieve any particular result. The Service depends on third-party platforms and the internet, which may fail or be unavailable.

Nothing in these Terms excludes, restricts or waives any rights or remedies you have under the CPA or other South African law that cannot lawfully be excluded. Where the CPA applies and provides you with a non-excludable warranty (for example, in respect of quality of service), that warranty applies notwithstanding this clause, and these disclaimers apply only to the extent permitted by law.

18. Limitation of Liability

To the maximum extent permitted by law, and except for liability that cannot lawfully be excluded or limited (including under the CPA), MOOVE DIGITAL (PTY) LTD, its directors, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, or for any loss of profits, revenue, goodwill, data, business or opportunity, arising out of or in connection with your use of, or inability to use, the Service, even if we have been advised of the possibility of such loss.

Without limiting the above, and to the extent permitted by law, we are not liable for: losses arising from actions Zara takes on your behalf that you authorised (including bookings, cancellations, payments, messages and calls); the accuracy or consequences of any AI-generated output or decision; the acts, omissions, charges or unavailability of any third-party service or processor; unauthorised access to your account where caused by your failure to keep your credentials secure; or events beyond our reasonable control.

To the extent we are liable to you in connection with the Service, and to the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to these Terms or the Service in any 12-month period will not exceed the greater of (a) the total fees you paid us for the Service in that 12-month period, or (b) ZAR 1,000.00. Nothing in these Terms limits liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited under South African law.

19. Indemnification

To the extent permitted by law, you agree to indemnify, defend and hold harmless MOOVE DIGITAL (PTY) LTD and its directors, employees and agents from and against any claims, demands, actions, liabilities, damages, losses, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use or misuse of the Service; (b) your breach of these Terms, the Acceptable Use Policy or any applicable law; (c) your User Content or the instructions and authorisations you give Zara; (d) actions Zara takes on your behalf at your instruction, including communications, bookings and calls made to third parties; or (e) your violation of the rights of any third party, including privacy and intellectual property rights.

We will give you reasonable notice of any claim subject to this indemnity, and you will cooperate with us in the defence of the claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate. This indemnity does not apply to the extent a claim arises from our own unlawful conduct, gross negligence or wilful misconduct.

20. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent it is caused by events or circumstances beyond our reasonable control, including acts of God, natural disasters, load shedding or power and telecommunications failures, internet or hosting outages, failures or changes of third-party platforms and APIs (such as WhatsApp, Google, or our AI providers), cyber-attacks, strikes, war, terrorism, pandemics, government action, or changes in law.

If a force majeure event continues for a prolonged period and materially affects the Service, either party may suspend the affected obligations for the duration of the event, and we will take reasonable steps to mitigate its effects and restore the Service.

21. Changes to the Service and to These Terms

We are continually improving the Service and may add, change, suspend or remove features, integrations or functionality at any time, including in response to changes by third-party providers. Where a change materially reduces the core functionality available to you, we will use reasonable efforts to notify you in advance.

We may also update these Terms from time to time, for example to reflect changes in the Service, our practices, third-party requirements or the law. When we make material changes, we will notify you by a reasonable method, such as a message via WhatsApp or email or a notice on the website or web app, and we will update the "last updated" date.

Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may delete your account. Changes will not apply retroactively to disputes that arose before the change.

22. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes) are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict-of-laws principles.

If a dispute arises, you agree to first contact us at support@zaraai.digital so that we can try to resolve it informally and in good faith. Most concerns can be resolved this way. If we cannot resolve the dispute within a reasonable period (and at least 30 days from your first written notice), either party may pursue the remedies available to it.

Subject to your rights under the CPA — including, where applicable, your right to refer a consumer complaint to the National Consumer Commission, a relevant consumer tribunal or ombud, or an accredited alternative dispute resolution agent — you and we submit to the non-exclusive jurisdiction of the courts of the Republic of South Africa for the resolution of any dispute. Nothing in this clause limits any non-waivable rights you have as a consumer under the CPA, or your right to lodge a complaint with the Information Regulator (South Africa) on a data-protection matter.

23. General Provisions

Severability: If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, it will be severed, and the remaining provisions will continue in full force and effect.

Entire agreement: These Terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings and communications, whether oral or written, on that subject. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment and relationship: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us, except for the limited agency you grant Zara to act on your behalf as expressly described in clause 5.

Notices: We may give you notices through the Service, by WhatsApp message to your linked number, or by email to the address on your account. You may give us notice at the contact details set out below.

24. How to Contact Us

If you have any questions, concerns or requests about these Terms or the Service, please contact us using the details below. We aim to respond to general enquiries within 2 business days and to billing and payment queries within 2 business days.

These Terms were last updated on 26 June 2026.

Questions about this policy? Email privacy@zaraai.digital — we respond within 2 business days.